I subscribe to the New York Times (digitally). When using their RSS feed using News Explorer on my Mac, I get blocked as soon as I log in. After filling in their support form for two days, I tried using the NYT chat:

What I see


You
9:14 AM
ID: 1f65abc8-05cc-b396-cdcd-a2c248895ed7 Blocking me on MacOS News Explorer app
You
9:14 AM
Blocked as soon as I log in
You
9:14 AM
You have been blocked from The New York Times because we suspect that you're a robot

You are now connected to kristina.

kristina
9:18 AM
Hi James, this is Kristina an advocate with The New York Times. I am sorry to hear you are being blocked from using our website, but I will be able to look into this you. Please allow me a brief moment while I pull up your account in order to assist you better.
You
9:18 AM
it is your RSS feed
kristina
9:21 AM
Thank you for these details. Are you able to access your subscription if you utilize our website on Safari?
You
9:21 AM
IPv4: ? 73.121.13.###
You
9:21 AM
the web site works
You
9:21 AM
it is your RSS feed
You
9:21 AM
unblock my ip address
You
9:23 AM
You have been blocked from The New York Times because we suspect that you're a robot. Why am I seeing this? There are a few possibilities: You are browsing and clicking much faster than is typical of a human being Something is preventing Javascript from working on your computer There is a bot with the same IP address as you Having trouble? Contact support. ID: 1f65abc8-05cc-b396-cdcd-a2c248895ed7 Your message has been sent.
kristina
9:23 AM
Thank you, let me check to see if we have someone available with the capabilities to fix that for you.
kristina
9:30 AM
I do apologize for the inconvenience and the wait. We are unable to unblock the ip address, but we would suggest refreshing the cache and cookies on the website and log out and log back in.
You
9:30 AM
I did that
You
9:30 AM
nothing will work unless you. unblock my ip address
You
9:31 AM
you must be able to do this. Refer this to a higher level
You
9:33 AM
especially bad if I just have logged in correctly
You
9:33 AM
I will blog about this.
You
9:33 AM
FIX IT
You
9:33 AM
I need to go
kristina
9:34 AM
I do apologize it is taking some time as I do not have the capabilities to do this for you. I am checking with my team to see what else can be done about this for you.

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